Last updated: 7 November 2026
Thank you for supporting Takoa Foundation. This policy explains how you can give, how we use your donation and how to ask for a refund.
1. Ways to give
- Online: by card or mobile money through Paystack, using the donation form on our website.
- Bank transfer or mobile money: using the account details shown when you choose “Bank & MoMo Offline” on our donation form.
Only send money to the bank account and mobile-money numbers published on this website. If anyone asks you to pay into a different account in our name, contact us first on +233 24 438 7728 or +233 27 017 1819. We will never ask for your PIN, password or one-time code.
2. How we use your donation
We use your donation for the campaign you choose. If that campaign is fully funded or cannot go ahead, we use your gift for a closely related charitable purpose.
3. Giving anonymously
You can choose to give anonymously on our donation form. We will not show your name publicly, but we still keep your details privately for our financial records and your receipt.
4. Receipts
For online donations, we email you a receipt automatically. For bank transfers and mobile-money donations, email info@takoafoundation.org with your name, the amount, the date and the transaction reference, and we will send a receipt once the funds reach us.
We cannot confirm whether a donation is tax-deductible where you live. Please check with a tax adviser.
5. Refunds
If you made a mistake, such as donating twice or entering the wrong amount, or if a donation was made without your permission, you can ask for a refund within 30 days of the donation.
Email info@takoafoundation.org with:
- your name and contact details;
- the date and amount of the donation;
- how you paid (Paystack, bank transfer or mobile money);
- the transaction reference, if you have it;
- the reason for your request.
We will reply within 7 working days. Approved refunds are returned to the original payment method. Banks, mobile-money providers and Paystack may take several more days to complete the transfer. If a provider charges a fee that is not returned to us, we may deduct it from the refund.
We may consider requests made after 30 days if the donation has not yet been used, but we cannot guarantee a refund.
6. Unauthorised payments
If you see a payment to us that you do not recognise, contact us and your bank or mobile-money provider straight away. We will work with them and Paystack to investigate. If you plan to dispute a card payment with your bank, please contact us first, as we can often resolve it faster.
7. Changes
We may update this policy when our donation processes change. The date at the top shows the latest version.